Returns & Exchanges
At Diamond Photo, we want you to be completely satisfied with your home decor and custom prints. If your order arrives damaged or doesn't meet our quality standards, we offer a 30-day return window to ensure your space looks perfect.
Initiate Your Request
Contact our support team within 30 days of delivery with your order number and a brief explanation of the issue.
Provide Documentation
For items damaged during transit or printing errors, please upload clear photos of the product and packaging to expedite your claim.
Prepare Your Package
Once approved, securely pack the item in its original packaging to prevent further damage during the return shipment.
Receive Refund or Replacement
After we receive and inspect your return, we will issue a full refund to your original payment method or ship out a brand-new replacement.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing